Frequently Asked Questions

Everything you need to know about ChalkBot.ai for your online education business.

LMS Integration

Which learning management systems does ChalkBot integrate with?

ChalkBot integrates with Teachable, Thinkific, Kajabi, LearnDash, Moodle, Canvas, and Blackboard out of the box. We also offer a REST API and webhook system for connecting with custom platforms. LMS integrations are available on the Course Creator plan and above.

Do I need to migrate away from my current LMS?

No. ChalkBot works alongside your existing LMS, not as a replacement. It connects to your platform via API and syncs student data, course progress, and enrollment information. Your students continue to use your LMS as usual — ChalkBot handles the automation layer on top.

How does the integration actually work?

You connect your LMS by providing API credentials during setup. ChalkBot then syncs student enrollment, progress data, assignment submissions, and quiz scores on a regular interval (typically every 15 minutes). Changes in ChalkBot — like sending a reminder or updating enrollment — are reflected back in your LMS where supported.

What if my LMS isn't in the supported list?

If your LMS has a REST API or supports webhooks, we can likely build a custom integration. Training Company plan customers get custom integrations included. For other plans, contact us to discuss options — many custom integrations can be set up within a week.

SCORM & Standards Compliance

Does ChalkBot support SCORM content?

Yes. ChalkBot supports SCORM 1.2 and SCORM 2004 (3rd and 4th edition) content packages. You can import SCORM content and ChalkBot will track completion status, scores, and time spent. SCORM support is available on the Training Company plan.

What about xAPI (Tin Can)?

ChalkBot acts as an xAPI Learning Record Store (LRS). It receives and stores xAPI statements from compatible content, giving you detailed activity-level tracking beyond what SCORM provides. This includes tracking video watch progress, document reads, and interactive element engagement.

Can ChalkBot issue verifiable digital credentials?

Yes. Upon course completion, ChalkBot can auto-generate digital certificates with unique verification URLs. We also support Open Badges 2.0, so credentials can be shared on LinkedIn and verified by employers. Certification tracking is available on the Training Company plan.

Student Data Privacy

How does ChalkBot handle student data?

All student data is encrypted at rest (AES-256) and in transit (TLS 1.3). Data is stored in SOC 2 Type II compliant infrastructure. We never sell student data or use it to train AI models. Your data belongs to you — if you leave, you can export everything.

Is ChalkBot FERPA compliant?

Yes. ChalkBot is designed to comply with FERPA requirements for handling educational records. We act as a "school official" under FERPA and maintain the required data protections. We'll sign a FERPA-compliant data processing agreement upon request.

What about GDPR?

ChalkBot is fully GDPR compliant for organizations serving EU students. We support data subject access requests, right to erasure, data portability, and explicit consent management. Our Data Processing Agreement is available for all customers.

Does the AI grading feature send student work to third parties?

AI grading uses Anthropic's Claude model for generating feedback. Student submissions are sent to Claude for processing but are not stored by Anthropic or used for model training. We have a zero-retention data processing agreement with our AI provider.

Certification Tracking

Can ChalkBot track continuing education (CE) credits?

Yes. You can configure courses to award specific CE credit amounts. ChalkBot tracks credits earned per student, sends renewal reminders when certifications approach expiration, and generates CE transcripts for auditing purposes.

Does it work for compliance training?

Absolutely. Training companies using ChalkBot for compliance training (OSHA, HIPAA, food safety, etc.) get mandatory completion tracking, deadline enforcement, automated reporting to compliance officers, and audit-ready documentation.

Can students access their own certification history?

Yes. Each student has a profile showing their completed courses, earned certifications, CE credits, and upcoming renewal dates. They can download certificates and share verification links directly from their profile.

General & Pricing

How long is the free trial?

14 days, with full access to all features on your selected plan. No credit card required to start. If you don't choose a paid plan after the trial, your account is paused (not deleted) and your data is retained for 90 days.

Can I switch plans?

Yes. Upgrade instantly at any time — you'll be prorated for the remaining billing period. Downgrade at the end of your current billing cycle. No long-term contracts on any plan.

What counts as an "active student"?

An active student is anyone enrolled in at least one course that hasn't been completed or archived. Students who complete all their courses and aren't enrolled in anything new don't count toward your limit.

Do you offer discounts for nonprofits or educational institutions?

Yes. We offer 30% off any plan for verified 501(c)(3) nonprofits and accredited educational institutions. Contact us with proof of status and we'll apply the discount to your account.

What support do I get?

Solo Educator: email support (24-hour response). Course Creator: priority email and live chat (4-hour response). Training Company: dedicated account manager, phone support, and a Slack channel for your team.

Still Have Questions?

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